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How TeamSport Are Improving Their Customer Experience

10 January 2023 2 mins read

We recently had the pleasure of working with the dedicated team at TeamSport on their digital strategy and customer experience.

A laptop displays an event webpage with a header reading "Feel Like a Champion." The background features a stadium setting, emphasizing a sports-related theme.

In 2022, we started working with TeamSport, the top provider of indoor karting within the UK.

The company approached our team to discuss their digital strategy and how they could work towards their longterm goal of improving customer experience.

During the planning phase, the Filter team examined what TeamSport already had in place and discussed possible options moving forward.

This included developing user personas, creating more structured campaigns and exploring options for a Customer Data Platform which would allow for better data organisation and simplifying daily communications with automated workflows.

After working on this project together over the last few months, TeamSport now have an efficient blueprint that will enable them to deliver an optimal customer journey.

Their website now prioritises usability and communication flows which will benefit both their customers and their marketing team.

Click here to read the full client story and find out how TeamSport have made their booking process more efficient.

If you would like to know more about web strategy for mid to enterprise organisations, feel free to get in touch, our dedicated team are always happy to help.

Find out how we’ve helped various other businesses by visiting our client stories page.

You can also read through our previous news and resource articles for a deeper insight into the digital space.

Before you go, why not connect with Oliver Morrison and Paul Halfpenny on LinkedIn for more day to day updates.

Oliver Morrison

CEO & Founder

An experienced business and digital leader, Olly has an extensive track record of working to develop businesses through smart strategic thinking. With a strong reputation for providing outstanding solutions, he’s an advocate for exacting standards and focusing on performance outcomes.