We were tasked with driving business performance through a smarter use of digital with the initial aim of maximising the impact of customer acquisition and retention opportunities.
The House of Garrard has a heritage unrivalled by any jewellery house in the world and they recently embarked upon a brand redevelopment and digital transformation project.
We were asked by The House of Garrard to provide a solution to refresh their approach to CRM and the way that they managed the communication with their clients.