Support & Maintenance

Services

Security, performance and continuous improvement

What We Offer


At Filter, we provide proactive support and maintenance services to ensure your WordPress website remains secure, high-performing and up to date. Our ongoing support includes technical monitoring, updates, enhancements and expert assistance to keep your digital platform running smoothly.

WordPress Support & Security Updates

We handle regular WordPress core, plugin and theme updates, ensuring your site stays secure and functional. Our team proactively monitors for vulnerabilities, applying security patches and best practices to reduce risk.

Proactive Monitoring & Performance Checks

Our continuous monitoring detects performance bottlenecks, security threats and uptime issues before they impact users. We use real-time tracking and alert systems to keep your site running efficiently.

Emergency & SLA-Based Support

We offer priority support services with guaranteed response times for critical incidents. Our team is available to resolve urgent issues, ensuring minimal disruption to business operations.

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FIRST CLASS SUPPORT AND MAINTENANCE

Reliable Support for Your Website

From security updates to performance monitoring, our support services keep your WordPress site secure and efficient.

Regular updates and security patches to keep your site stable and secure.
Ongoing monitoring to identify and resolve issues before they escalate.
Fast, priority support to handle urgent issues with minimal disruption.
Working with WordPress VIP, WP Engine, and Kinsta for optimised hosting solutions.
Long-term improvement plans to ensure your website evolves with your business.

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Hosting Partnerships & Infrastructure Management

We work closely with leading hosting providers like WordPress VIP, WP Engine, and Kinsta to ensure optimal site performance, scalability and security. Our expertise in managed WordPress hosting environments allows us to recommend and configure the best hosting solutions for your needs.

Retained Maintenance & Growth Support

We offer retained service plans for businesses that need continuous website improvements. From regular site optimisations to adding new functionality, our retained support ensures your website evolves alongside your business goals.

Website Supplier Transfer

Website Transfer

If you need a new agency to manage your existing website, we’ll make it straightforward to move across to us. We’ll work with your IT team and current agency to manage everything from domain settings to hosting migration, ensuring a smooth transition without disrupting your publishing schedule.

Frequently Asked Questions

We provide core, plugin, and theme updates, security monitoring, performance optimisation and expert troubleshooting to ensure your site stays secure and efficient.
Our team proactively monitors vulnerabilities, applies security patches, and follows best practices to protect against threats, ensuring your site remains safeguarded.
With real-time uptime monitoring and emergency support, we respond quickly to restore your site and investigate the cause, minimising downtime and disruption.
Yes, our SLA-based support ensures fast response times for critical incidents, giving you peace of mind that urgent issues will be resolved quickly.
We work with top hosting providers like WP Engine, Kinsta, and WordPress VIP, ensuring optimal performance, security and scalability for your website.
We track site speed, detect performance bottlenecks, and identify issues before they affect users, ensuring a fast and reliable experience.
Our retained plans provide ongoing improvements, feature updates, and expert support, helping your website evolve alongside your business needs.
We apply regular updates based on security risks and compatibility checks, ensuring that your site remains functional and up to date.
Yes, we fine-tune caching, database queries, and resource usage to improve load times and enhance user experience across all devices.
Websites need continuous maintenance to stay secure, fast, and functional – our support ensures long-term stability and growth without disruption.

Interested in working with us?