Full Digital Ecosystem Review

A full, digital ecosytem audit to for a 60 year old non-profit
D&AD are renowned for representing global creative, design and advertising communities, celebrating brilliance in commercial creativity.

Strategic Planning

D&AD is a non-profit advertising and design association established in 1962 by a group of designers and art directors including the likes of David Bailey and Terence Donovan.

D&AD exists today to stimulate, enable and award creative excellence in design and advertising with its membership representing creative, design and advertising communities worldwide.

Filter were commissioned by D&AD in 2017 to review and produce a full audit of their digital ecosystem, in order to make recommendations for future marketing activity and platform management.

Project Objective

D&AD were encountering some challenges around legacy technology, providing optimal front-end experiences and administration of entries, specifically related to their annual online awards.

The overall objective for conducting the audit was to provide D&AD with an objective view of their current digital ecosystem; to best inform them to make future decisions about their ongoing approach to digital and digital strategy


Our Approach

The team at Filter set about utilising our vast experience and expertise to assess the tech infrastructure and processes in place.

We interviewed team members across a variety of disciplines to understand current restrictions, challenges and opportunities.

We also reviewed current digital marketing performance, quality of code/systems in place, as well as reporting mechanisms and day to day ways of working.

As part of the audit, we completed the following tasks:

  • Visual representation of the digital ecosystem
  • Review of current CRM engine and user accounts
  • Analysis of current inbound traffic patterns
  • Report of key stats relating to sales, memberships
  • Review of current outbound marketing
  • Review of content plan
  • Review of current CMS platform/s
  • Review of tracking setup and reporting structures


Upon completing and presenting the view to management and the wider marketing team, Filter were able to define and complete a number of short, medium and long-term tasks to propel D&AD’s online offering:

  • Recommended changes required to digital ecosystem
  • CRM Engine modifications to user journey
  • Short-term fixes/improvements to digital UX
  • Improvements to reporting structures
  • Areas of 3rd party integration requiring attention
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