Learn how Filter integrated NatWest PayIt™ into the JD Wetherspoon Order and Pay app, offering instant bank transfers and a seamless user experience for pub customers.
JD Wetherspoon sought to enhance its Order & Pay app by incorporating NatWest’s PayIt™, providing a secure, fast, and innovative payment method. This integration allowed customers to order food and drinks from their tables with an additional, card-free payment option.
We collaborated with JD Wetherspoon to seamlessly integrate NatWest’s PayIt™ into their Order & Pay app. This enhancement aimed to improve the app experience by providing customers with an additional, secure payment option for food and drink in their pubs. Our team focused on delivering a user-friendly design that introduced PayIt™ without disrupting the existing payment flows.
PayIt™ is a fast and secure online payment solution, enabling customers to make bank transfers directly from their accounts, eliminating the need for card details. It offers a convenient, card-free alternative, enhancing the overall user experience.
In addition to its ease of use, PayIt™ supports a variety of businesses by reducing transaction costs and offering seamless integration with existing platforms. It ensures high levels of security and regulatory compliance, making it a reliable and streamlined alternative to traditional payment methods.
Integrating a different payment journey required careful planning to maintain the simplicity of the existing user experience. Filter tackled this challenge by conducting UX design workshops, testing various flows, and working closely with both JD Wetherspoon and NatWest to ensure that PayIt™ offered an intuitive, streamlined user experience.
Given that PayIt™ is a relatively new service, rigorous testing was conducted on its API to ensure flawless backend integration.
The successful integration of NatWest’s PayIt™ into the JD Wetherspoon Order & Pay app has enhanced the customer experience by offering an additional payment method.
Customers now have an alternative method to complete transactions without the need to input card details, improving the overall ease of payment within JD Wetherspoon pubs.
Initial feedback has been positive, with a growing number of customers opting to use PayIt. By providing an additional fast and secure payment option, JD Wetherspoon continues to strengthen its commitment to customer convenience.
Filter demonstrated its expertise in delivering highly technical, business-critical solutions through its seamless integration of NatWest PayIt™ into the JD Wetherspoon Order & Pay app.
The project required careful planning to ensure that the introduction of a new payment method didn’t disrupt the user experience. By conducting thorough UX workshops and rigorous API testing, Filter ensured that PayIt™ was smoothly incorporated, providing customers with a secure, fast, and convenient payment option.
The successful outcome of this integration highlights Filter’s ability to handle complex projects with precision and collaboration. The team’s focus on ensuring secure, compliant, and user-friendly solutions has contributed to a seamless customer experience that aligns with the high standards of JD Wetherspoon, reinforcing their position as a market leader in the pub industry.
